There are many ways to shop with Nuvi Global. One of the options is online at www.nuviglobal.com. Simply log in to your Nuvi Global Backoffice with your username and password. This option is available 24 hours a day, seven days a week for your convenience. If you do not have your login information, please contact our Customer Service helpline.

The next option is calling our Customer Service helpline at (844) 740-6938. This option is available Monday to Friday, 9am – 5pm (PST)

Another option is to fax or email your orders. Our Fax number is (877) 365-7627 and our email address is info@nuviglobal.com. Please allow up to 48 hours to process your orders. These orders are processed on a first-come, first served basis.

Lastly, you can always come by our corporate office and place the order in person. Our coprorate address is:

1101 S Milliken Ave

Suite F

Ontario CA 91761

The same procedures apply whether you are a Preferred or retail customer placing an order.

All Nuvi Global IBOs (Inependent Business Owners) who provided us with an email address are automatically set up with a Backoffice account. Details on how to access his account are provided in the welcome email sent to every new IBO. Both preferred and retail customers also get login information when signing up for an account where they can access their order history and place new orders.

Your IBO Number can be found on the top right corner of your Order Receipt. you can also get your number by calling Customer Service at (844) 740 -6938. Please be prepared to answer security questions to confirm your account.

You can change your username and password by logging into your Backoffice, clicking “My Profile” on the top left corner. To change your password, click on “Change Password” and to change your username click on “Edit Profile” and change it in the section that reads “Replicated Site.” Your replicated site is also your username.

There is no minimum order requirement unless you participate in the compensation plan. The minimum order to be considered active in a commission period is 75PV (personal volume). There is also no monthly commitment.

You need to place your order by midnight (EST) on the last day of each month to be active.

you can print a copy of your Order Receipt from any order you have made. Simply log in to your Backoffice and click on the “Orders” tab. Your order Receipt can be found under the “My Orders” tab.

Simply log in to your Backoffice and click on the “Orders” tab. There you can find your order history and print out any receipts as needed.

All orders placed before noon PST are shipped the same day, so an IBO has an hour after the order has been placed to make any adjustments.

You can make a purchase once you have remembered, but if you are trying to meet your PV to be active and earn commissions, there can be no new orders after the calendar month has ended. Any order placed for the following month will count toward that month’s PV requirements.

Taxes are based on the applicable tax rate of the state / city / county of ht eshipment destination. For details, please contact the local tax office of the shipment destination.

If you are missing a product from your order:

Please check the entire shipment box and its contents and compare the order received with your packing slip. If you are still missing a product, please contact your Customer Support with the order number and list of any missing products.

If the delivery box arrived damaged enough that a product could have fallen out, please email our Customer Support with a photograph of the damaged box and product(s). You will also need to provide the order number and list of any items missing. Please keep the delivery box for the courier to pick up for damage claims

If you have received an incorrect product, we recommend that you contact your customer support center, and let the representative know the details of your order, and they will assist you further.

If your products arrived damaged, please email your customer support center with a photograph of the damaged items together in one shot. You will also need to provide the order number and list of damaged items.

If your products arrived damaged as well as the delivery box, please email your customer support center with a photograph of the damaged items together in one shot. You will also need to provide the order and list of damaged items. the courier also asks that you place all damaged items back in the box and seal it up for them to pick up and file a damage claim.

The courier may decide that delivering to your neighbords is a safe alternative when yu are not home to recieve the parcel. Please check with your neighbords before contacting your customer support center or courier service.

You can check the status of your order delivery by clicking on “Order history” and then following the tracking link.

If the tracking information shwos your order as delivered and you do not have it or that it is being returned to our warehouse, pleae contact your customer support center. for assistance on a replacement, products will be replaced only if you paid for certified shipping.

If you have not received your tracking confirmation email from your courier, you can find the tracking information in your “Order History” when you are logged in. the tracking number shown in your order history is also a clickable link to the tracking history on the courier website.

If the order was placed with Standard Shipping, then we would open a trace with FedEx but there are no guarantees. To receive a replacement for a lost package we always suggest you pay $4.95 for the Certified Shipping. This assures someone is there to sign for the package. If the package gets lost and the certification was paid, we will send you a replacement for the items purchased ASAP.

Yes, but it can only be shipped in the coutry where the order was purchased.

Nuvi Global does not deliver products directly to the Caribbean and Mid-Atlantic regions. Although we don’t recommend specific companies we advise you contact a Freight Forwarder who will receive the shipment and forward it to these locations. If you are an IBO or a customer placing an order you will need to indicate a delivery address within the continental United States. The IBO or customer must make arrangements with the Freight Forwarder for shipments outside of the United States. Individual Freight Forwarder charges will vary and are the responsibility of the ordering IBO or customer using the Freight Forwarder service. Orders shipping to a Freight Forwarder’s address must have the IBO’s and the Freight Forwarder’s names included in the shipping address. It is necessary to use a Freight Forwarder to ship merchandise to the following locations: Antigua, Anguilla, Aruba, Bahamas Islands, Barbados, Montserrat, Barbuda, Bermuda, Cayman Islands, Curaçao, Dominica, Grenada, Haiti, Jamaica, Netherland Special Municipalities (Bonaire, St. Eustatius, Saba), Nevis, British, Virgin Islands, Caicos, Peter Island, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Trinidad and Tobago, Tortola and Turks.